Last Updated: October 2025
Welcome to Doctor Visit at Hotel Dubai — your trusted medical partner when you need a doctor in your hotel room.
We respect your privacy and are committed to keeping your personal information safe and secure.
This Privacy Policy explains what information we collect, how we use it, and how we protect it. Please read it carefully before using our website or booking our services.
By visiting doctorvisitathotel.ae or using our services, you agree to the terms in this Privacy Policy.
1. Information We Collect
We only collect information that helps us serve you better and provide safe, quick medical care.
When you contact or book with us, we may collect:
- Your full name
- Contact details (phone number, WhatsApp number, email address)
- Hotel name and room number (for doctor visits)
- Symptoms or basic health information you choose to share
- Payment details (for billing purposes only)
When you browse our website, we may collect:
- Your IP address and device type
- Browser version and operating system
- Pages you visit and how long you stay on them
We do not collect unnecessary or sensitive information without your consent.
2. Why We Collect This Information
We collect your information to:
- Provide medical care in your hotel room
- Respond to your inquiries or bookings
- Confirm and schedule doctor visits
- Improve our website and service quality
- Send receipts, confirmations, or follow-ups
- Comply with UAE medical and data laws
Your personal details are used only for service purposes — never for marketing without your consent.
3. How We Protect Your Information
Your privacy and safety are our top priorities.
We use advanced security systems to protect your information from unauthorized access, loss, or misuse.
Our protection methods include:
- Secure and encrypted servers
- Restricted staff access to sensitive data
- Safe communication channels for patient information
- Regular data safety checks
We never share your medical information with anyone except authorized medical professionals directly involved in your care.
4. When We Share Information
We may share your information only when absolutely necessary:
- With DHA-licensed doctors or nurses providing your treatment
- With trusted lab or diagnostic partners (if you request medical tests)
- With law authorities, only if required by UAE law
All partners and service providers we work with follow strict privacy agreements and local data protection laws.
We never sell, rent, or trade your data to any third party for advertising or commercial purposes.
5. Cookies and Website Tracking
Our website uses small cookies to make your visit smoother and more personalized.
Cookies help us understand how visitors use our site so we can improve the content and design.
You can turn off cookies anytime in your browser settings, but some parts of the website may not work properly without them.
6. Your Rights
You have full control over your personal information. You can:
- Ask for a copy of your data
- Request correction of wrong information
- Ask us to delete your data after service completion
- Withdraw your consent for us to use your data
To make any of these requests, please contact us at info@doctorvisitathotel.ae.
We respond to all privacy-related requests within 5 working days.
7. Links to Other Websites
Our website may have links to hospitals, clinics, or partner sites for additional information.
We are not responsible for their content or privacy policies, so please review their privacy statements before sharing any information.
8. Children’s Privacy
We care deeply about the safety of children.
Our website and services are designed for adults aged 18 and above.
If you believe your child has provided us with any personal data, please contact us immediately — we will delete it without delay.
9. Updates to This Policy
We may update this Privacy Policy from time to time to follow UAE regulations or improve transparency.
Any updates will appear on this page with a new “Last Updated” date.
